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This course teaches individuals how to manage and resolve conflicts effectively. The course covers topics such as conflict resolution techniques, communication skills, and de-escalation techniques.
£300
Module wise quizzes and multiple choice questions will be included in the assessment to evaluate the students understandability. The successful candidates are awarded a certificate of Level 3 Conflict Management (RQF).
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The purpose of the level 3 Delivering Conflict Management Training course is to train the individuals aimed to deliver the scenario-based management training. This is an accredited qualification that is applicable in multiple sectors, especially suitable for those who are offering their services in a customer-face role. This course also covers the requirements needed by the Security industry authority (SIA) for those who deliver the licence to practice the qualifications, including the scenario-based conflict management training like door supervisors and the frontline staff.
Unit 1: Managing conflict in the workplace when dealing with customers service users or the public
Unit 2: Delivering scenario-based conflict management training.
This course is intended for:
It is recommended that attendees have the following prerequisites:
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Delivering Conflict Management Training is a course that teaches individuals how to manage and resolve conflicts in various settings. It provides participants with the necessary skills and knowledge to handle difficult situations, reduce tension, and promote positive outcomes.
Delivering Conflict Management Training is recommended for individuals who work in customer service, healthcare, education, security, and other fields where conflict resolution skills are essential.
The benefits of taking Delivering Conflict Management Training include improved communication skills, better conflict resolution techniques, enhanced problem-solving abilities, and reduced stress levels.
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Flexible e-learning with interactive tools for students and professionals. Accessible from anywhere with internet.
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£300
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